FRequently Asked Questions

1. Q: What is Mooshicar?
   A: Mooshicar Sdn Bhd offers hassle-free car replacement services.


2. Q: What is car replacement?
   A: MOOSHCAR ensures you have a vehicle to use in case of an accident or theft. We provide a replacement car for the duration of your subscription.


3. Q: Do we need to pay every time we meet an accident?
   A: A refundable deposit of RM1,000 is collected upon receiving the replacement car. Damages to the replacement car incur charges.


4. Q: Can I customize my car replacement plan?
   A: Yes, MOOSHICAR offers flexible plans to suit your needs, with options for 5-day, 10-day, and 20-day plans.


5. *Q: Can I upgrade to a higher-tier plan during my subscription period?
   A: Yes, you can upgrade your plan anytime to better suit your needs.


6. *Q: What happens if my car is undergoing repairs for an extended period?
   A: You can rent a car with MOOSHICAR at a discounted rate during your subscription period if your car repair takes longer than expected.


7. Q: Will I receive a car similar to mine?
   A: Currently, we provide Malaysian-made cars less than 7 years old, good condition and meeting safety standards.


8. Q: Are there any limitations on the mileage or usage of the replacement car?
   A: No, there are no mileage restrictions during your subscription period.


9. *Q: What if I need a replacement car for reasons other than an accident or theft?
   A: Our program primarily covers accidents and theft.


10. *Q: Can I cancel my subscription at any time?
    A: Yes, but cancellation without a refund is applicable. You can choose to switch to another car.


11. *Q: Is there an age restriction for drivers using the replacement car?
    A: Drivers must be at least 18 years old with a valid license.


12. **Q: Will my replacement car come with insurance coverage?
    A: Yes, all replacement cars come with comprehensive insurance coverage for your peace of mind.


13. Q: When can I make a claim?
    A: Claims can be made after a 10-day cooling-off period from the date of payment.


14. *Q: How quickly can I get a replacement car?
    A: You can collect your replacement car within 24 hours after submitting the police report, minimizing disruption to your daily routine.


15. Q: What types of cars are eligible?
    A: This program is open to Malaysia-registered cars under 15 years old.


16. Q: How do we collect the car?
    A: Collect your replacement car within 24 hours after submitting the police report. Collection centres include Allianz and Zurich General Insurance offices and MOOSHICAR offices nationwide.


17. Q: Can I get a replacement car if the accident happens outstation?
    A: Yes, you can collect your replacement car anywhere in Peninsula Malaysia. Inform MOOSHICAR of the incident and submit the police report. Replacement cars are available at designated collection centres.


18. *Q: What if I need the replacement car for longer than initially planned?
    A: You can rent the car with MOOSHICAR with discounted price during the subscription period.


19. *Q: Can I transfer my subscription to another person or vehicle?
    A: Yes, with a RM15 transfer fee, subscribers can transfer their subscription to another person or vehicle.


20. Q: How do we return the car? Can I return it to a different branch?
    A: We have branches nationwide. Contact MOOSHICAR to arrange the return, even if you collect the car in one city and need to return it to another.


21. *Q: Can I sign up for the program after an accident?
    A: To access our car replacement services, you must be a subscriber before any incidents occur. Subscribe now for instant peace of mind!


22. *Q: How has MOOSHICAR helped customers in emergency situations?
    A: Hear first-hand from our satisfied customers who've faced accidents or thefts. Their testimonials speak volumes about the prompt replacement car service provided by MOOSHICAR. Check them out [Testimonial] and discover how we can be there for you in times of need.


23. *Q: How does MOOSHICAR contribute to road safety?
    A: MOOSHICAR boosts road safety by offering quick access to replacement vehicles. This encourages responsible driving and prompt accident reporting, fostering a safer driving culture.


24. *Q: Can I use the car replacement service multiple times?
    A: Yes, there's no limit during your subscription.


25. *Q: What sets MOOSHICAR apart from traditional car insurance?
    A: Unlike traditional car insurance, MOOSHICAR focuses solely in replacement vehicles, guaranteeing you a ride after an accident or theft.